What are your shipping options?

We offer standard, expedited, and express shipping to fit your delivery needs. Express shipping is only offered on select items at the moment.

When can I expect my order?

Orders typically arrive within 4 to 7 business days, depending on destination.

Do you ship internationally?

We currently offer shipping to Australia and the UK. Please note that we do not deliver to PO Box addresses or hotels. As we are expanding rapidly, we will update our shipping options as new destinations become available.

What is the cost of shipping?

Shipping is free for orders to Australia and the UK. We’re expanding quickly and will keep you updated as we add more countries to our delivery options.

How can I track my order?

You can track your order by using the tracking link sent in your shipping confirmation email. If you didn’t receive this email, please check your spam/junk folder or contact us for assistance.

Can I cancel my order?

You have 60 minutes after placing your order to cancel it by clicking the ‘Cancel Order’ button in your account or confirmation email or as long as your order has not yet been processed. After this window, we’re unable to cancel it, as it will already be in progress at our warehouse. Once 60 minutes have passed since you placed the order and it has been processed, it can no longer be cancelled, as it will soon be picked and packed in our warehouse. If you no longer wish to keep the order, you can return it within 14 days for a full refund, provided the items are in the same condition as when they were sent.

Can I make a change after placing an order?

If you notice a mistake in your order and wish to make changes, you can cancel the order within 60 minutes of placement by clicking the ‘Cancel Order’ button in your account or in your order confirmation email within this time frame or as long as your order has not been processed yet.

We are unable to make any changes once an order has been placed and processed. This includes:

• Adding or removing items
• Changing item, size, or color
• Updating the delivery address
• Modifying the shipping method or courier
• Applying a discount code or adjusting product prices

Can I change my shipping address after placing an order?

You have 1 hour from placing your order, or as long as it hasn’t been processed yet, to contact us for an address change or cancel your order. You can cancel the order yourself via your account or order confirmation email. If you need to change the address, please contact us directly within this 1-hour window. We will do our best to resolve the issue, but once the order is processed or dispatched, we cannot guarantee an address change. Some couriers may allow address adjustments during transit, but this service is not guaranteed and can vary by courier.

If you provided an incorrect address at checkout and the order has been processed, we are not responsible for any lost or undelivered orders and are not liable for refunds or replacements.

I’ve received my order but something is wrong with it

Missing Items from My Order

We’re sorry if something’s missing from your order! Don’t worry, it may be because we’ve shipped part of your order, and the rest will arrive shortly.

Check if Your Order Will Arrive in Separate Shipments
You can confirm if your order is arriving in multiple shipments by checking your shipping confirmation email titled “Your order is on the way.” This can happen due to stock availability, meaning some items may need to be sent from different warehouses. If this is the case, you might receive another email titled “Some items in your order are on the way” with further details, and the remaining item(s) will follow shortly.

Checked Your Order and Still Missing an Item?
If you’ve confirmed your order is correct but are still missing an item, we apologize! The missing item(s) may have been out of stock. If we’re unable to fulfill an item in your order, you should have received an email notification about it, be sure to check your junk/spam folder, just in case!

If you’ve checked everything and your order isn’t arriving in separate packages, and we haven’t notified you about stock issues, please contact us so we can investigate further.

Please note, all claims for missing items must be made within 7 days of the delivery date.

I’ve Received a Different Item Than What I Ordered

We sincerely apologize! Please contact us with the following information, and we’ll make it right:

• Your order number
• The name of the item you didn’t receive
• A photo of the item you received (if it’s the wrong one) and its name

Claims for incorrectly received items must be made within 7 days of the delivery date.

Do you charge VAT or taxes?

GST or VAT are included in the price.

Still got questions?

Contact: au@vidashop.co